REFUNDS POLICY

1. Digital products

Our guides, ebooks and other digital products are downloads, available straight after purchase or, for a preorder, on release. At checkout, you’ll be asked to request immediate access and to confirm you understand that this ends your 14 day right to cancel. Once a digital product has been downloaded or accessed, we don’t offer refunds. You can cancel a preorder for a full refund at any time before the guide is released.

If a digital product is faulty, can’t be accessed or is materially different from its description, email us and we’ll fix the problem or refund you, as the law requires.

2. Calls, consultations and booked services

You can cancel within 14 days of booking for a full refund, as long as your session hasn’t taken place. If your session is within those 14 days, you’ll be asked to confirm you want it to go ahead early, and that you lose the right to cancel once it has taken place.

Rescheduling: one free reschedule with at least 48 hours’ notice.

Missed sessions: a session missed without 48 hours’ notice can’t be refunded or rescheduled.

Credits: where a fee can be credited against a later service, the credit is valid for the period stated at booking and can’t be exchanged for cash.

3. Commercial consulting

This covers the Deal Diagnostic and consulting engagements for businesses. Fees, payment, cancellation and rescheduling terms are set out in your approval email or proposal and agreed before you pay. Unless agreed otherwise, you get one free reschedule with at least 48 hours’ notice, and fees aren’t refundable for cancellations within 48 hours of a session or for a missed session.

4. How to cancel or request a refund

Email connect@theafricaplug.com with your name, booking or order reference, what you bought, the date and your reason. Please don’t send card details. Approved refunds go back to your original payment method within 14 days.

5. Your statutory rights

Nothing in this policy affects your statutory rights.